Akili Sawa – Privacy Policy
Last updated: 20 May 2025
1. Introduction
At Akili Sawa Ltd, your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services—including therapy chats, mobile app, SMS/WhatsApp support, wellness events, and corporate wellness programs.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name, phone number, email address
- Gender, date of birth, location (optional)
- Emergency contact (where applicable)
- Identification information (for clinical or referral services)
B. Health & Wellness Information
- Mental health concerns or therapy goals
- Chat and call history (securely stored)
- Clinical session notes (confidential and encrypted)
C. Technical Data
- Device type and browser information
- IP address and location
- Session time stamps and page views
- App or website usage data
3. How We Use Your Information
We use your information to:
- Provide therapy and wellness services
- Match you with appropriate wellness providers
- Improve user experience and service quality
- Send notifications (e.g., appointment reminders)
- Support research, reporting, and service design (anonymously)
- Communicate program updates, only with your consent
4. Confidentiality and Data Protection
- We comply with Kenya Data Protection Act (2019) and international privacy laws.
- Your health data is encrypted and only accessible to authorized professionals.
- We do not share or sell your personal information to third parties without your consent.
- All Akili Sawa staff and providers sign confidentiality agreements.
- Anonymous data may be used for research, evaluation, or donor reporting.
5. Sharing of Data
We may share your information:
- With licensed therapists or clinical professionals for care coordination
- With safe houses, legal support, or health facilities with your written consent
- When legally required (e.g., court order or imminent danger)
6. Your Rights
As a user, you have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Data Commissioner (Kenya)
7. Data Retention
We retain your data for as long as necessary to provide services, comply with legal obligations, and improve programs. If you close your account, we will delete or anonymize your records unless lawfully required to retain them.
8. Use of Cookies (Web and App)
Our website may use cookies to track usage, improve navigation, and personalize your experience. You may choose to disable cookies in your browser settings.
9. Security
We use industry-standard encryption, secure servers, firewalls, and regular audits to protect your data. However, no system is 100% secure—please exercise caution and use secure internet connections.
10. Children and Vulnerable Groups
We do not knowingly collect information from persons under 18 without guardian consent. For community outreach and youth programs, data is collected through registered group coordinators or caregivers.
11. Third-Party Links
Our platform may link to external sites or service providers. We are not responsible for the privacy practices or content of those third-party websites.
12. Updates to This Policy
This Privacy Policy may be updated periodically. Changes will be posted on our website and notified via email or SMS (where possible).
13. Contact Us
For questions, access requests, or complaints, please contact:
Akili Sawa Privacy Office
Email: smile@akilisawa.com
Website: www.akilisawa.com